Queencasino Terms & Conditions — Complete Guide to Using the Platform

Queencasino.ws ("we", "us", "platform") is an online gaming and betting service provider. By accessing this website or using any of its services, you ("member", "user", "you") are considered to have accepted all terms and conditions set out below.

These terms and conditions are written in Bangla. In the event of any dispute or interpretation, queencasino's official interpretation shall be considered final.

1.1 Scope of Services

Queencasino provides the following services:

• Sports Betting (cricket, football, kabaddi, tennis & more)
• Live Casino games (Baccarat, Roulette, Blackjack, and more)
• Slots & Virtual Games
• Live Scores & Match Analysis
• Bonuses & Promotional Offers

1.2 Right to Amend Terms & Conditions

Queencasino reserves the right to change, amend, or update these terms and conditions at any time. Continued use of the platform after any changes constitutes your acceptance of the revised terms.

To use queencasino's gaming services, you must open a personal account. All information provided during registration must be accurate, complete, and up to date.

2.1 Registration Requirements

• Each individual may only One Account Only can be opened.
• Your name, date of birth, phone number, and email address must all be accurate.
• Account information must not be shared with any third party.
• Keep your password strong and change it regularly.
• Registering under someone else's identity or with false information is strictly prohibited.

2.2 KYC Verification

Queencasino follows KYC (Know Your Customer) verification procedures to ensure security. The following documents may be requested for identity verification at the time of withdrawal or for transactions above a certain amount:

• National ID (NID) or Passport
• Recent utility bill or bank statement
• Selfie or Face Verification

To register an account and use queencasino's services, members must be at least 18 years is required. This is a mandatory condition with no exceptions.

We believe online gaming should be enjoyed in a safe environment. queencasino is committed to protecting children and minors at all times.

3.1 Minor Identification

If we have reason to believe a member is under 18, their account will be immediately suspended and age verification will be requested. If verification is not provided, the account will be permanently closed and all balances forfeited.

3.2 A Note for Parents & Guardians

If you suspect that your child or an underage family member is using queencasino, please contact our support team immediately.

Transactions at queencasino are simple, fast, and secure. Deposits and withdrawals are supported through all major mobile banking services in Bangladesh.

4.1 Deposit Rules

4.2 Withdrawal Rules

• Withdrawals can only be made through the same method used for the deposit.
• Minimum Withdrawal Amount ৳500।
• Large withdrawals cannot be processed until KYC verification is complete.
• Standard requests are processed within 24 hours.
• Withdrawals may be temporarily suspended pending investigation in cases of suspicious activity.

4.3 Deposit Rules

A queencasino account is a gaming account, not a savings account. No interest or profit is paid on funds held in any member's account.

Queencasino offers a variety of bonuses and promotional offers. Each bonus comes with its own terms and conditions, which should be read carefully before claiming.

5.1 Welcome Bonus

New members can receive a welcome bonus of up to 100% on their first deposit. To qualify for this bonus:

• Minimum Deposit: ৳1,000
• Wagering Requirement: Bonus amount × 10 (ten) times
• Validity period: bonus conditions must be met within 30 days of receiving the bonus
• Each new member is eligible for this bonus once only

5.2 General Bonus Rules

• Bonus funds cannot be withdrawn directly.
• If the wagering requirement is not met, the bonus balance will be forfeited.
• Multiple bonuses cannot be used at the same time.
• Queencasino reserves the right to modify or cancel any bonus offer at any time.
• Accounts suspected of bonus abuse will be investigated.

5.3 Promotional Offers

Weekly reload bonuses, cashback offers, and special promotions during Eid and other occasions are each subject to their own terms and conditions. For more details, Promotions Page View.

All betting activity on queencasino is governed by specific rules. queencasino has the final say on whether a bet is accepted.

6.1 Bet Placement Rules

• Once a bet is confirmed, it cannot be cancelled (except via the cash out feature).
• Minimum Bet: ৳50 per match.
• Maximum bet: ৳5,00,000 or the limit set by queencasino.
• We reserve the right to void any bets accepted due to a technical error.
• If a bet is not placed or is delayed during an odds change, it will be accepted at the new odds.

6.2 If a Match Is Cancelled or Unresolved

If a match is cancelled, abandoned, or suspended indefinitely, queencasino will follow the policy outlined below:

• For single bets, the full stake will be refunded.
• In accumulator bets, any cancelled match will be recalculated with odds of 1.00.
• In live betting, if a match has progressed by a defined amount, settlement may be based on the result achieved at that point.

6.3 Prohibited Betting Activities

• Participating in match fixing or any form of match manipulation.
• Placing bets on opposing sides of the same match to exploit bonus offers (arbitrage).
• Placing bets using bots or automated software.
• Placing bets using another person's account.

Queencasino believes gaming is entertainment, not addiction. We genuinely care about the mental and financial wellbeing of every member, which is why we provide a range of responsible gaming tools.

7.1 Available Responsible Gaming Tools

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Loss Limit: Betting will automatically stop after losses reach a specified amount.
• Session Limit: Decide in advance how many hours you want to play in a single session.
• Reality Check: You will be reminded at regular intervals.
• Cooling-Off Period: Take a break ranging from 24 hours up to 30 days.
• Self-Exclusion: Temporarily lock your account for a set period.

Queencasino reserves the right to temporarily or permanently suspend any account under the following circumstances:

• Registering with false or inaccurate information.
• Managing multiple accounts.
• Bonus abuse or fraudulent activity.
• Being identified as a minor.
• Money laundering or any other illegal activity.
• When a member requests account closure themselves.

8.1 Closure at Member's Own Request

You may close your account at any time by contacting our support team. Please withdraw any remaining balance before closing your account.

Queencasino strives to maintain the highest technical standards. However, technical issues may occasionally occur due to internet connectivity, server problems, or other factors.

• Queencasino reserves the right to void any bet accepted at incorrect odds due to a technical error.
• If a live game is interrupted due to disconnection, the result will be determined based on the last confirmed state.
• If a bet is accepted at odds that are clearly incorrect or abnormal (e.g., 10 times lower or higher than expected), queencasino reserves the right to correct or void that bet.

Queencasino takes the privacy of your personal information very seriously. We are fully transparent about how we collect, use, and protect your data.

• Your information is used solely for service delivery and security purposes.
• Your information is never sold to any third-party commercial entity.
• Information may be disclosed to authorities where required by law.
• All data is secured with SSL encryption.

For more information, visit our Privacy Policy here.

Queencasino is committed to fairness and transparency at all times. If any member is unsatisfied with a decision, disputes can be resolved through the following process.

11.1 How to File a Complaint

1. Please contact our support team first.
2. Submit your complaint in writing via email.
3. The support team will provide an initial response within 72 hours.
4. A final decision on complex matters will be communicated within 14 business days.

11.2 Limitation of Liability

Queencasino is not liable for any indirect losses, loss of profit, or damages arising from special circumstances. Each game outcome is determined by an independent RNG (Random Number Generator) and is in no way predetermined.

Queencasino may update these terms at any time. For significant changes, members will be notified in advance via email or through the platform.

• Continued use of the platform after updated terms are published will be taken as acceptance of the new terms.
• If you object to any updated terms, please close your account and withdraw your balance.
• Copies of previous terms are kept on file with the support team and can be provided upon request.

These terms and conditions were last January 2026 updated on.