Introduction & General Information
Queencasino ("we", "us", "platform") takes your privacy seriously. This Privacy Policy explains how we collect your personal data, the purposes for which it is used, who it is shared with, and how it is kept secure.
This policy applies to the queencasino.ws website and all associated mobile applications and services. We believe that every member's personal data is their own asset — and protecting that asset is our ethical responsibility.
Queencasino operates in compliance with Bangladesh law and international data protection standards. We never sell or misuse your data without your consent.
What Types of Information Are Collected
Queencasino collects various types of data from different sources. Some information is provided directly by you; some is collected automatically.
2.1 Information You Provide Directly
| Data Type | When It Is Collected | Why It's Needed |
|---|---|---|
| Full Name | At Registration | Identity Verification |
| Date of Birth | At Registration | Age Verification (18+) |
| Mobile Number | For Registration & Payments | OTP Verification & Support |
| Email Address | At Registration | Account Communication |
| NID / Passport | For KYC Verification | Identity & Age Verification |
| Home Address | For KYC Verification | Address Verification |
| Payment Information | At the Time of Transaction | Deposit / Withdrawal |
2.2 Automatically Collected Information
When you use queencasino, certain information is collected automatically:
- IP Address & Device Information — For security and fraud prevention.
- Browser & Operating System Type — For platform optimization.
- Login Time & Session Information — For security monitoring.
- Gaming Activity Logs — For dispute resolution and service improvement.
- Cookie Data — To improve the user experience.
How Your Data Is Used
Queencasino uses your information only for specific, legitimate purposes. We never use your data for unnecessary or unsolicited activities.
3.1 Primary Purposes of Use
- Account Management: Ensuring secure registration, login, and account protection.
- Payment Processing: Processing deposits and withdrawals.
- Customer Support: Troubleshooting & support.
- Security & Fraud Prevention: Account protection and misuse detection.
- Fulfilling Legal Obligations: Compliance with KYC and AML regulations.
- Service Improvement: Improving platform quality and user experience.
- Sending Relevant Offers: Keeping you informed about bonuses and promotions tailored to your preferences.
3.2 Marketing Communications
We may contact you via SMS or email with relevant offers, bonuses, and updates. You can opt out at any time — through your account settings or by reaching out to support.
Who Your Data Is Shared With
Queencasino does not share your data with third parties — that is our core commitment. However, in certain limited circumstances, sharing a minimal amount of data may be necessary.
4.1 Who Your Data May Be Shared With
- Payment Providers: bKash, Nagad, Rocket — used solely to process transactions.
- KYC Verification Service: Authorized body for verifying identity and age.
- Legal Authority: Government authorities when required by court order or legal obligation.
- Technology Provider: Server hosting and security providers — under strict confidentiality agreements.
4.2 What We Never Do
- Selling your data to advertising agencies.
- Using your data for third-party marketing without your consent.
- Sharing your financial information with unauthorized parties.
- Sharing any information with competing companies.
Cookie Policy
Queencasino uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.
5.1 Types of Cookies
- Essential Cookies: Required to maintain your login session and ensure site security. Disabling these cookies will prevent the site from functioning properly.
- Performance Cookies: To understand which sections of the site are used most.
- Functional Cookies: To remember your language preferences and other settings.
- Analytics Cookies: Analyzing platform usage patterns to drive improvements.
5.2 Cookie Controls
You can manage or disable cookies through your browser settings. However, disabling essential cookies may limit certain features. For more details on adjusting cookie settings, refer to your browser's help page.
Data Protection Methods
Queencasino uses cutting-edge technology and strict security protocols to protect your data. Security is not optional for us — it is a core responsibility.
6.1 Technical Security
- SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
- Database Encryption: Stored sensitive data is kept in encrypted form.
- Two-Factor Authentication (2FA): Two-factor security on your account.
- Firewall & Intrusion Detection: Unauthorized access is automatically detected and prevented.
- Regular Security Audits: Security testing by independent third parties.
6.2 Data Retention Period
We do not retain your data longer than necessary. In general:
- All data is retained for the duration your account remains active.
- After account closure, data may be retained for up to 5 years as required by law.
- Marketing data is deleted immediately upon your request.
Your Rights
You have full rights over your personal data at queencasino. All of your rights are detailed below:
Right to Access Your Data
You may request to view what personal data we hold about you at any time.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
After account closure, you may request deletion of your data within the limits permitted by law.
Right to Object to Processing
You may object to the use of your data for specific purposes.
Right to Data Portability
You can request a download of a copy of your personal data.
Right to Opt Out of Marketing
You can opt out of promotional messages at any time.
To exercise any of these rights, contact our support team. Requests are typically responded to within 30 days.
Third-Party Links & Services
The queencasino platform may occasionally integrate with third-party services, such as payment gateways or identity verification providers. These third parties have their own privacy policies.
- Queencasino is not responsible for the privacy practices of third-party sites.
- Before sharing data with any third party, we establish a confidentiality agreement with them.
- Payment providers receive only the minimum data necessary to process transactions.
Protection of Children's Data
Queencasino is strictly for users aged 18 and above. We never knowingly collect personal data from minors.
If we discover that we hold personal data belonging to a minor, it will be deleted immediately and the account will be terminated.
Policy Changes & Updates
Queencasino may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.
- You will be notified by email or SMS of any significant changes.
- Continued use of the site after any changes takes effect will be considered acceptance of the updated policy.
- Previous versions are available upon request.
This Privacy Policy was last January 2026 Last updated on.
Contact & Complaints
For any privacy-related questions, requests, or complaints, please get in touch with us:
- Email: support@queencasino.ws
- Live Chat: Available 24/7 with Bangla-language support
- Response Time: Typically within 48 hours
We have a dedicated Data Protection Team to handle privacy-related complaints. Your matter will be addressed as a priority.
Why Your Data Is Safe at queencasino
The Core Pillars of Our Privacy Protection
256-Bit SSL Protection
Every data transmission on your account is secured with bank-level encryption.
Your Data Is Never Sold
Your personal data is never sold commercially to third parties.
Your Data, Your Control
View, correct, or delete — you have full control over your personal information.
Regular Security Audits
Regular security audits are conducted by independent third parties.
Only Necessary Data Collected
We only collect the information that is genuinely necessary to provide our services.
Response Within 48 Hours
All privacy-related requests are responded to within 48 hours.